VTNZ Ashburton

A bit gutted about failing my Full licence but it's very clear now what I need to work on .

Highly disrespectful staff at the office, just went there around 3.30 today to apply tsl, the lady mentioned they dont have the forms and we need to print it off ourselves, and we left,printed the form, went back around 4.05pm waited and when I gave the form to the lady, she mentioned that I told you we dont do it here earlier, when I asked that you could have told us earlier when we came, as you just mentioned you dont keep the forms, she was very rude with her response that well we dont process it here so maybe go to AA if they do it. So if VTNZ doesn't process the forms for TSL, I am surprised why its mentioned on the TSL certificate to get it done here, or the staff had some other choices and preferences at work. I did mention this to her that she can be polite in her response instead of being that rude.