Doug Thomson Mechanical

Doug Thomson Mechanical — Greymouth, West Coast | Mechanics Finder

2/5Dutch travelboss · via Google

Never been mistreated in NZ worse then here. Booked in my car for a suspected coolant leak. The service seemed great. They found the issue and told me that it is the reason that I also have a lot of moist under the floormat of the front cabin. Besides that, no massive issue. With that information I gave green light to disconnect my cabinheater with a redirection hose for the coolant. This costed me $223. When getting the bill, the lady tells me enthousiastic that is only $223. $223 for a 50 cm hose is a lot of money, 1,5 day working for me, over a week of rent. I don't feel comfortable that beeing said while presented the bill. When I came back the next day explaining that I felt mislead as I found out that the whole moist issue had nothing to do with the coolant. The lady behind reception was very rude, telling me multiple times that I lied and with a very agressive tone. She said happily that I can put my complaint on paper and come back in a couple of weeks to talk to the owner and finished her sentence that the conversation is over. The mechanic seemed to have broken my bonnet as I couldn't open it any more after my visit. To be honoust, it wasn't the most smooth bonnet to open. The senior mechanic came and had a look it to see if he can find the problem but without much succes. The key to open it seemed to be wearen down to much. I went to two other mechanics and ended up needing a new lock system unfornuately. However, I don't (and can't) really blame them. He didn't charched me for having a look at the bonnet, offered me his services if I found a new lock to install and apologized for the lady's behaviour. He did confirm that what I said was correct and that he was under the wrong impression that the moist problem would have been caused by "leaking" coolant. Everyone can make mistakes, taking responsibility is key. Being rude, slighly agressive and telling me that I am a liar is what really put's me off. I am leaving this mechanic unsatisfied as I spend money on a problem that is not resolved. Also, the new bonnetlock is costly unfortunately.

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