Background: Someone crashed into my car, bumper, grill, bonnet, fog lights, etc all completely wrecked, out of alignment, etc.
I was recommended to go there from my mechanic. Upon arrival, I can see they had lots of nice cars there, old classics, skylines, lancer evo, your every daily drivers, etc.
They had another customer there to pick up their car. Found out they have a dealership and bring all their cars there despite there being multiple competition everywhere from where their dealership is all the way to this place.
Staff were very accommodating. There's a guy there named Yogi who was amazing to deal with. No mucking around, he comes straight out to assess the cars damage, and did so thoroughly. He offered great feedback on the damage, gave an exceptional quote in a timely manner at zero cost, absolute FREE quote. Unlike others in the area who don't even bother to try and get their hands dirty for a good look, checking all throughout. Some places instead request a fee + GST just to give you a quote that may be subject to change.
Also, there are a lot of other suppliers who come across as only caring about hustling insurance companies, rather than helping the customer. I could turn up with thousands of dollars of cash in my hand, ready to pay for the job now, and the first thing they want to know is if you have Insurance despite knowing you are good for money.
This place was all about putting the customer first. When I turned up in my damaged vehicle, baring in mind my bonnet couldn't close as it was knocked out of place, he fixed it for free just so I could have a safer driving experience going back home whilst i considered their quote.
Long story short, he had the parts ordered immediately, they received it in a day, and fixed it in that day just to ensure my family had a family car ready asap as he knew I had kids, etc. His paint work is exceptionally good, my cars paint has a chameleon effect, where its black, but depending on the angle and lighting, it may looks a bit bluish, or greenish, or purple, etc. The colour match was perfect. I'm going to repeat that. PERFECT
Knowing the market, prices for parts, paint, etc. The cost was definitely reasonable and fair. Don't forget, you get what you pay for, unless others have marked up the price to make a profit only to give you a piss poor job and a long wait time.
All up, excellent customer service, kind and friendly staff. Highly recommended. I wouldn't hesitate to return if I ever need to. If 5 stars had a tier system, they would be the highest most prestigious version of 5 stars.
Thank you again Yogi and team for your help and love for the community.