HDR Automotive Service Centre
About
Located on Devon Street West in New Plymouth's central area, HDR Automotive Service Centre operates under the leadership of Richard, a European vehicle specialist who heads a dedicated team including Mark, whose 38 years of multi-brand automotive experience brings significant expertise to every job, and apprentice Chad. Receptionist Debbie manages scheduling and client communication with meticulous organisation. The workshop equips itself with Autologic diagnostic technology to identify mechanical issues with precision, enabling swift resolution of vehicle concerns. Members of both Auto Solutions and MTA, the team demonstrates commitment to industry standards and customer satisfaction. HDR handles routine servicing, warrant of fitness inspections, and general maintenance across multiple vehicle makes. Recognising that vehicle downtime disrupts daily routines, the business offers courtesy vehicles or arranges transport to work or home whilst technicians service vehicles. This approach eliminates the inconvenience clients typically experience during repairs. The team prioritises transparent communication, discussing all findings during inspections to ensure customers understand their vehicle's condition and prevent unexpected breakdowns. Richard maintains an accessible, personable approach to business ownership, remaining available to address customer questions directly. The workshop's culture centres on genuine care for vehicles and the people who depend on them.
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