NOVUS Glass Wellington — Wellington, Wellington | Mechanics Finder
NOVUS Glass Wellington
4.4(171 reviews)
Services & Pricing
Windscreen Replacement
glass
Price on enquiry
Reviews
5/5Mark Douglas · via Google
Extremely helpful - got the window covered in plastic to get me back on the road then provided great communication as the glass and other parts were ordered and delivered. Would recommend to anyone with a glass emergency
5/5Sean Mulholland · via Google
Had a new windscreen put in Toyota IQ. Tricky little job but Novus handled it very well. Staff very good and receptionist very helpful and obliging. Highy recommended
Photos via Google
5/5Fuad99 · via Google
I had an awesome experience with Novus Glass Wellington branch. I visited them on 20/01/26 with a chip on my windscreen, and by the next day (Wednesday) the chip was already repaired.
The staff were very honest and professional. They advised me that repairing the chip was better than replacing the whole windscreen, even though I have full insurance and the replacement would have been free for me. They clearly explained that repairing it now was safer and better for the car in the long run, which I really appreciated.
The service was quick, friendly, and trustworthy. I’m very happy with the advice and quality of work. Highly recommend Novus Glass Wellington for their excellent customer service and safety-focused approach.
5/5Kate Broad · via Google
The team at Novus could not have been more helpful when my windscreen was broken during the recent storm. They were able to get my car in that afternoon and it was all ready to drive away less than 24 hours after I contacted them. Absolutely outstanding service in a stressful time. Thanks team Novus!
1/5Suuz K · via Google
I went back to Novus as the mirror I had gotten in October 2023 (not even 18 months ago) showed very clear signs of bad primer application with brown spots creeping up across the mirror. I had to quote the Consumer Garantee Act and it was not easy to come to a solution as they tried different angles to say it was my fault rather than bad quality material. They quoted me an original mirror for a higher price than my trusted mechanic the same day. They also emphasized to me that any of their cut mirrors are only temporary fixes - Based on my conversation with my mechanic and his panel beater that's not what one should expect. After a while of debating they agreed to redo the cutted mirror. But they weren't exactly gently when removing their faulty mirror. I would have gone back to complain about the replacement as they must have given me a used cutting as it was dirty and also doesn't fit very well, especially in the top left corner as you can see on the picture I took when I arrived at home 5min later. The only reason I didn't go back is that I don't want them to further damage the mirror platform, as you can see there is some damage on the bottom left as they did a very rushed job trying to rip out the old mirror that broke when they removed it. This is the second time I have been disappointed with their services and I won't be coming back for a third time, as a similar thing already had happened with my other car a few years back.
As a reply to Novus below: only a refund will help as the replacement they offered me is worse than the cheaply primed mirror in 2023. The water is already freely flowing in and out as the gap at the bottom is a few millimeters - had we given me a device to cut glass I could have probably cut it more fitting than what I was left with. Given how roughly my car was handled I don't know what else could help as I don't want more damage to the mirror frame...