NOVUS Glass West Auckland — Auckland, Auckland | Mechanics Finder
NOVUS Glass West Auckland
4.4(708 reviews)
Services & Pricing
Windscreen Replacement
glass
Price on enquiry
Reviews
5/5Mark Roberts · via Google
Awesome experience - team were very accommodating and did a great job. They were short staffed but still managed to do the job in a very short timeframe. Highly recommended!
5/5michael bell · via Google
From the time that I rang Novus to make the booking they were very friendly and professional. They had a booking slot for the same day and got onto the repair as soon as I arrived. They have a very comfortable waiting room with water and coffee and tea. Very friendly staff and a repair well done. Thank you.
Photos via Google
4/5Matila Akau · via Google
We had our windscreen replaced here and were very happy with the quality of the work. The repair took around four hours, even though we were told it could take more than five, so we were impressed with how quickly they completed the job. The only downside was the limited availability for bookings—we had to wait a full week to get an appointment because they were fully booked. While we understand they must be very busy, it would have been great if an earlier slot had been available.
5/5Benno van den Berg · via Google
Absolutely great service all round. Very quick and professional. I was a walk in client and Novus got straight onto my stone chipped front screen. I witnessed three more walk in's while I was waiting and all of them were treated the equally with the same care and attention.
Thank you Novus for the great job done. Ben
4/5Joanie Badenhorst-Awasthi · via Google
I received exceptional service from Novus New Lynn.
I was involved in an accident and shattered my rear window. I made a claim with my insurance and they directed me here.
The ladies at reception were very friendly.
The replacement window looks great! It's more black, than brown (what it used to be) and I hated the brown.
They said it would 2 - 3 hours. There is a waiting room that is nice and air conditioned. The chairs are fine. There is a TV with various streaming options like Netflix and Disney+ It would be nice to have a coffee machine, but there is a water dispenser.
One thing I can say is that they are a bit incessant. I slept late one day and when I woke at 10am they had rung me about 4 or 5 times and sent two text messages. This afternoon they sent a text to say my car will be ready by X. When I didn't arrive exactly at that time, I got another text to say the car is ready and to advise when I'm coming.
I absolutely understand that it takes a lot of hard work to ensure the office and process runs smoothly, and they need to get their ducks in a row. But this was a bit of overkill.
Overall I was very impressed with everything. The job was done in two hours and it is a beautifully tinted window.