Wrack Auto Electrical

I thoroughly recommend Wrack Auto Electrical. Front office / admin staff are super helpful and friendly. Technicians are knowledgeable and communicate really clearly. Great prompt service.

Unacceptable!! They say support local, but what do you do when you get absolutely NO customer service, NO communication, NO answers to your questions? We will never use Wrack Auto again, nor will we recommend them to anyone. We dropped our ride-on off on the 5th Feb, guy in workshop helped my husband unload and he started looking at ride-on. With NO communication by the 9th Feb, hubby called asking eta, was told part (which we didn't know about) arriving today and will be fitted. Still NO communication on the 12th Feb hubby called again, was told they were working on it. Still NO communication on the 16th Feb, hubby called yet again, was told it was a bigger job than thought. Why was this NOT explained to us, why weren't we informed of parts that were needed?? Finally hubby said I could contact them to found out what's what as they were giving him the run around. But before I could ring, we finally received a call 17th Feb stating the work was done.