Birchall & Maunder Automotive

So grateful for Ross and his team, squeezed my car in even though the phone is constantly ringing and there's a continuous stream of people through the door. I'm a four hour drive from home so I'd be stuffed without them, cheers guys!

We were stranded with a critical failure in our Touareg having driven up from Wellington. The VW service centre at Ebbett's Rotorua refused to fit us in the next day (Friday) I contacted Birchall and Maunder who understood our situation and without hesitation made space to see us on the Friday despite being fully booked. The failure ended up being an insurance claim which was managed at the highest level, Ross Birchall was always transparent, and excellent communicator and worked hard to get a positive outcome. Everything was done by the books and all potential options to get us up and running were discussed including the possibility of the insurance claim being unsuccessful. We required a new Turbocharger and parts which had to be brought in from overseas to get up and running again and believe that without Ross and his dedication and hard work that we might not have had this positive outcome, We are seriously considering driving to Rotorua to continue to have our car serviced at Birchall and Maunder even if it means a long weekend trip from Wellington. You cannot beat his service and knowledge. I highly recommend Birchall and Maunder.