Highbrook Automotive

Highbrook Automotive — Auckland, Auckland | Mechanics Finder

1/5Rohan Elavia · via Google

The owner of Highbrook Automotive has to be one of the least helpful, greedy and dishonest tradesperson I have met. I booked a car in for a pre-purchase inspection for the 9th of January and they insisted to get it to them first thing in the morning, 8:30am. The seller was driving the car down from Swanson, which was mentioned and the mechanics showed up to the appointment late. They only started taking a look at the car at 9am and seemed taken aback that we wanted to wait for the inspection to be completed. After inspection, they had a long list of potential faults of the car. A few of those faults had already been fixed in a WoF that same week (7th January) which I found suspicious. I asked for a verdict on the car and if it was worth the purchase (it is an old car so I was aware it wouldn’t be perfect). They did not give me a clear answer and when I asked for an estimate on how much the repairs would cost the owner wanted to charge me an additional 60 dollars, which I found ridiculous since I had already spent 130 dollars on the inspection. He couldn’t answer many of my questions and only admitted to not knowing much about diesel engines and only really doing simple maintenance from his garage after the transaction was completed. The owner had the nerve to tell me to go to a diesel mechanic “with a high rating on google”. Upon arriving at a diesel mechanic, the owner there quoted 90 dollars for the inspection at the same level that Highbrook Automotive had done, including a quote. They didn’t have the time to do the inspection that day, however after mentioning that the seller had driven from Swanson they accommodated by doing a quick 20 minute inspection and test drive. They refused to take money for this, telling me to book an appointment for a proper inspection at a later date. This goes to show the difference between a tradesperson who is only seeking money and looking after themselves and a tradesperson who seeks to help their customers in the best way they can. I would steer away anyone thinking of using Highbrook Automotive as they are not trustworthy. One of the “fixes” listed on the sheet they gave me was talcum powder, using it to hide an issue with the belts. This experience leads me to believe they are willing to cut corners when maintaining your car. I would not feel safe leaving any vehicles with them and I am glad we stayed there for the inspection.

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