NOVUS Glass East Auckland — Auckland, Auckland | Mechanics Finder
NOVUS Glass East Auckland
4.5(30 reviews)
Services & Pricing
Windscreen Replacement
glass
Price on enquiry
Reviews
1/5xiaoyu zhang · via Google
I had my windscreen replaced by Novus, but the glass was not installed properly, which caused serious water leaking into my car during heavy rain.
I returned the vehicle through my insurance after being told they would fix the leak, dry and clean the affected interior areas, and provide an inspection report. However, when I collected the car, only the windscreen had been repaired. The water-damaged seats and carpets were not treated at all, and no report was provided.
The female office staff member was extremely rude, dismissive, and unprofessional, repeatedly insisting there was no water damage and refusing to properly address the issue. I later took the car to Armstrong’s, where technicians confirmed the vehicle had been severely water-damaged and that Novus’s workmanship was very poor.
Extremely disappointing service overall.
I strongly recommend checking your vehicle carefully after any glass replacement.
Photos via Google
5/5Sam Martin · via Google
We recently had a windscreen replaced on one of our company vehicles. Nick from Novus provided exceptional service. Guiding us through what we needed to know and keeping us updated on the repair, Thanks Nick!
3/5Misty Boo · via Google
The service I got here was both good and bad, hence the three-star review. The staff were very nice. It was my first time my car had been broken into so I didn’t know what to expect. Whoever broke in left a mess of rubbish (which I bagged) and dirt, so while making the booking, I asked Novus if I needed to clean up anything - they said they would do it.
The technicians fixed my broken window quicker than expected. I was quite curious about the process so decided to watch them but realised they’d already finished. I saw them work quite hard to clean the exterior - perhaps cleaning off all the tape I’d put over my broken window? I was impressed, thinking it was their dedication in cleaning everything.
When I picked up the car, I realised the bag of rubbish and dirt were still there but all good, I shouldn’t have assumed they would clean that. However, when I got home, I realised there was still quite a bit of broken glass on the seat and floor. I don’t know the market rate but for something over $650, I thought they would at least clean up the glass properly (especially as they had also told me they would). I would have preferred them spending more time on that than removing the tape. When I called them about it, they did apologise and offered to clean it again but I thought I’d save myself another trip. Not bad, just not sure I’d recommend them.
5/5Nicholas Clarke · via Google
I took my car to Novus with 2 stone chips in my front windscreen & was given an on the spot quote to fix them $140.00 for both. I booked my car for repairs to be done the very next day and less than an hour later the window was fixed, great customer service from both the lady at reception and great job done by the repair crew.
5/5Logan Williams · via Google
Very friendly staff. I like with novus that when you call them, you get to speak with real people (not a robot) and there’s not a lengthy online process to get someone to help with your issue. You can even just turn up and they’ll assist you. The owner was there and was very helpful and gave me some helpful advice. There’s a mobile service I’ll be using in future. This will be my go to location for glass repair.